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Terms and conditions

TERMS AND CONDITIONS for www.4pawsgoodies.co.uk


These terms of use govern your use of our website. Please read these terms in full before you use this Website. If you do not accept these terms of use, please do not use this Website. Your continued use of this website confirms your acceptance of these terms.



It is not necessary to register with us in order to use this website.



This Website may be used for your own private purposes and in accordance with these terms of use.

You may not print or download material from this website without our prior written consent.


Material on the 4PawsGoodies.co.uk website may not be stored or reproduced in any form whatsoever without the prior written permission of 4PawsGoodies Limited.



All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.



Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

When using this website you shall not post or send to or from this Website any material:

·       for which you have not obtained all necessary consents;

·       that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

·       which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7



Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

You have written permission from 4PawsGoodies Limited to link to our website.

·       you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

·       you do not misrepresent your relationship with this website;

·       the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

By linking to this website in breach of these terms you shall indemnify us for any loss or damage suffered to this website as a result of such linking.



Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.



Legal Liability

The contracts for the sale of goods or services by 4PawsGoodies Limited from the website shall be exclusively subject to, governed by, construed and interpreted in accordance with English law. The courts of England and Wales shall have exclusive jurisdiction in respect of them and any disputes or claims arising out of or in connection with them. Our liability to you whether for breach of contract, misrepresentation, negligence or otherwise shall in no circumstance exceed the reasonable direct costs for the damaged, defective or undelivered goods which give rise to such liability and shall in any event be limited, in aggregate, to three times the value of the goods supplied by us to you pursuant to your order.

We do not accept liability for any loss or damage that you suffer as a result of using this website.

Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.



Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.



The laws of England and Wales govern these terms and conditions. By accessing this website and using our services/buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.



The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis



Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.



We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.


The following terms and conditions apply to all orders received for 4Pawsgoodies Limited products via the website at http://www.4pawsgoodies.co.uk.


Please note that by placing your order with 4PawsGoodies Limited you agree to all terms and conditions. If you do not agree to all the terms and conditions specified here, you must not order from 4PawsGoodies Limited.


The sale of 4PawsGoodies Limited products shall not be considered complete until we have accepted your offer to purchase them. Our acceptance of your offer to purchase is signified when we process your payment.

4PawsGoodies Limited reserves the right to decline your order at any time up until the moment we process your payment.


CUSTOMER ORDER CANCELLATION (before your item has been despatched)
If you wish to cancel your 4PawsGoodies Limited purchase, you must contact us by e-mail. Please include all the following information, your invoice number, payment transaction number and purchase date. A refund will then be issued within 30 days less a £5.00 administration charge.


CUSTOMER ORDER CANCELLATION (after your item has been despatched)
If you wish to cancel your 4PawsGoodies Limited purchase after it has been despatched, you must contact us by e-mail. We request that the parcel is returned to us unopened and complete including any gift from 4PawsGoodies Limited. A refund will be issued within 30 days but subject to an administration charge of £5.00.

Please use recorded delivery when returning parcels.

Return address: 4PawsGoodies Limited, 157A Pack Lane, Basingstoke, Hampshire RG22 5HN


All prices shown are in UK Pounds, VAT is included in the price. We reserve the right at any time to revise prices to account for any increases in costs including the increase or imposition of any duty, tax, levy or exchange rate variation. We will take all reasonable steps to notify you of any relevant revision of prices before processing your order.


DELIVERY– Royal mail
Royal mail will attempt to deliver your order once, after that you are expected to collect your parcel from your local sorting office within 5 days.

We will take all reasonable steps to deliver your order within a reasonable time period. However, we will not be under any liability to you in respect of any failure to deliver on any particular day or dates. Title to the goods passes to you once your consignment is delivered by our nominated carrier(s). For health and safety reasons goods may not be collected in person. Orders received after 1am may be dispatched the following day excluding weekends and public holidays. Customers MUST provide a full delivery address and postcode where the order can be accepted and signed for. i.e. your home, a neighbour or your workplace. You agree not to hold 4PawsGoodies Limited responsible for late delivery.



It is your responsibility to provide a full and correct delivery address including the postcode. 4PawsGoodies Limited will not be held responsible for orders which become lost due to an incomplete or incorrect delivery address. If your order is returned to us due to this reason and you do not want your order to be redelivered, you will be refunded minus delivery, return delivery and a minimum of £1.50 transaction fee.


We reserve the right to substitute at our discretion any product that may be unavailable at the time your order is processed with items of an equal value.



On rare occasions goods you receive may not arrive in the same packaging as the illustration on the 4PawsGoodies.co.uk website. Weighed out or counted out products do not show the ingredients on the packaging. Ingredients where not stated will be given on request. All measured/weighed items must be allowed a tolerance of +/- 5%.


If you are unhappy with your purchase we will replace or refund the items concerned at our discretion. This does not affect your statutory rights as a consumer. Please inform us of any problems within 7 working days of receiving your order. Please e-mail us for an immediate resolution to your problem. We are unable to offer a refund for personalised orders, special orders or orders for items not available on our website.


Where your order is to be returned to us for a full refund, we do not accept liability for the return carriage costs incurred. If the order is to be refunded we will issue a refund within 30 days.

If a return is arranged, a deduction will be made from the refund to cover the cost of collecting the goods. However, if returning faulty goods we will issue a refund for the return postage costs incurred.

When returning goods please ensure that the products are unopened, please also include the following items, your invoice number, payment transaction number, purchase date and any gift included with your goods (gift is valued by us at £5.00). Without all these requirements we will be unable to offer you a refund.


Any goods deemed to be perishable will not be refunded, also any seasonal products will not be refunded. In such instances, we shall have the right at our sole discretion to refuse the return if in our opinion it is not justified. Under these circumstances, the goods will be returned to you at your cost.

Any 'non faulty' goods returned for a refund will be refunded minus delivery, return delivery and transaction costs (£1.50 min). We are unable to refund customised goods e.g. gift wrapping. A restocking fee of £5.99 may be charged for returned goods.

Please use recorded delivery when returning parcels.


Return address: 4PawsGoodies Limited, 157A Pack Lane, Basingstoke, Hampshire RG22 5HN



Our contact information, can be found on our Contact Us link on our website.


Our business name is: 4PawsGoodies Limited

Our business address is: 157A Pack Lane, Basingstoke, Hampshire, RG22 5HN.

Our contact details are: Email: Sales@4pawsgoodies.co.uk


4PawsGoodies.co.uk is a UK trading name for 4PawsGoodies Limited.


4PawsGoodies Limited is registered in England and Wales, Number 943680, registered office 157A Pack Lane, Basingstoke, Hampshire, RG22 5HN.